Delivery/Returns

All rugs purchased from this website will be sent free of charge within the UK (mainland only).

We aim to deliver within 7 working days.

For international enquiries, please contact us for shipping costs This email address is being protected from spambots. You need JavaScript enabled to view it. . 

All prices shown include VAT at the current (UK) VAT rate (VAT No: 143328724).

 

You  may return an item for any reason within 14 days of receiving the goods.

To make a return, firstly please notify us by email: 

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Please pack the item securely, and send it to us with the delivery slip so that we receive the item within 14 days after the date of receipt of the item.

Our returns address is:

The Oriental Rug Merchant, 11 High Street, Tunbridge Wells, Kent, TN1 1UL.

We recommend that you use a trackable delivery service and insure the goods for the full purchase price. Please note that you will be responsible for the costs of returning the goods to us unless an error was made on our behalf or the goods arrived damaged.

As soon as we receive the returned goods, we will refund the price paid for that item.

 

Updated June 2014